Q. I live in Europe - do I need to pay import tax and duties?
Yes there is import tax to pay on receipt of your sculpture. A 'Reduced rate for original Art' is applicable in some EU countries such as Germany, where the tax rate is 7% instead of 19%. (HS 9703 90)
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr