Policy - Kara Sanches Sculpture

Welcome

My website is: www.KaraSanches.com
Buyers are responsible for any handling, customs and import taxes that may apply. I'm not responsible for delays due to customs or couriers.

Payments

Once payment has been received work will then start on your sculpture.

Shipping

Please message me a contact number to pass onto the courier.
Once ready the sculptures are packed extremely well and couriered to the customer. For the UK this is a a standard courier delivery which normally arrives between 9am and 6pm on the agreed delivery day. You will be contacted to arrange the preferred day but there is no specific time.
If you would like a timed or special delivery such as next day either AM or PM then please select this delivery option. Message me your delivery preference. I will require a contact number so that arrangements for delivery can be made.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 7 days of purchase

But please contact me if you have any problems with your order.

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

If you are not happy with the sculpture then I am happy to refund the price of the sculpture minus delivery costs once I have received it.
Please open and check your sculpture as soon as you receive it. Take a photo of the box if it is damaged as well as the sculpture. Keep the packaging to use to return the sculpture if damaged.
When signing for an item, please check that no damage has been caused and if the driver does not give you time to do this, then sign for as damaged. If not, you may be invoiced for the return postage costs incurred.
Your sculptures will be packaged with care to ensure it arrives in perfect condition.
If in the unusual event your item arrives damaged please contact me as soon as you receive your sculpture and send me a picture of the damaged item and box it was delivered in. I will replace the sculpture and refund you the delivery cost if it is within 7 days of receiving it.

Additional

My website is: www.KaraSanches.com
Email: Kara'@'Sanches.com

Frequently Asked Questions

Care instructions

Q. Do they weather with age?
A. The sculptures are completely frost-proof making them suitable
for the garden. Due to the almost solid bronze outer layer, they do react with the weather and can, as solid bronze, develop verdigris. This can be cleaned off if required by using a small "wash up" sponge with a rough side to it. This will highlight the metal.

Q. What about aftercare?
A. Do not use strong detergents or chemical cleaners, as this will destroy the patination. It is advisable to polish them with pure bees wax once or twice a year. Brush on the wax from the tin, leave for 5 minutes before gently buffing.

Securing the sculpture

The sculptures are made with a threaded nut encapsulated in the base where a threaded rod can be screwed into the base.
The sculpture can then be fixed into a pedestal or pushed into the ground to give it stability.

3cm slate bases

I supply 3cm thick slate bases either 30cm, 20cm or 17cm with my sculptures, which have a hole in the middle 1cm and countersunk on the underside by 1.5cm deep (for the nut attachment) by a diameter of 3cm.

Displaying sculptures - pedestals/plinths

Useful information about how to display your sculpture can be found here:
https://www.forging-ahead.co.uk/Plinths.htm

Some photos show my sculptures displayed on slate-affect planters that have been turned upside down and used as pedestals. They are relatively inexpensive and you can find a variety of stone finishes and sizes. They are also easy to move around. One customer placed a tile, matching in size and colour, on top of an upturned planter to display their sculpture, which looked great. https://www.primrose.co.uk/planters

Pedestals and plinths

Here are a few links to pedestals that I have found on the internet, however I'm not able to endorse them. Just copy and paste :-)

-Grey cement pedestal - 100cm x 28cm x 28cm
https://www.maisonsdumonde.com/UK/en/p/charcoal-grey-pedestal-mineral-mineral-130257.htm


-MDF display pedestals, ready to paint:
//www.greatart.co.uk/gerstaecker-display-plinths.html

- Solits Plinths
https://www.plinths.co.uk/11-plinths

More plinths and pedestals can be found on Etsy.

Legal imprint