Policy - Kara Sanches Sculpture

Welcome

My website is: www.KaraSanches.com
I would be very happy to hear from you with any questions regarding my work or delivery. Each sculpture is made by me and I will take the utmost care with each order I receive.

Payments

Once payment has been received work will then start on your sculpture.

Shipping

Please message me a contact number to pass onto the courier.
Once ready the sculptures are packed extremely well and couriered to the customer. For the UK this is a a standard courier delivery which normally arrives between 9am and 6pm on the agreed delivery day. You will be contacted to arrange the preferred day but there is no specific time.
If you would like a timed or special delivery such as next day either AM or PM then please select this delivery option. Message me your delivery preference. I will require a contact number so that arrangements for delivery can be made.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 7 days of purchase

But please contact me if you have any problems with your order.

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

If you are not happy with the sculpture then I am happy to refund the price of the sculpture minus delivery costs once I have received it.
Please open and check your sculpture as soon as you receive it. Take a photo of the box if it is damaged as well as the sculpture. Keep the packaging to use to return the sculpture if damaged.
When signing for an item, please check that no damage has been caused and if the driver does not give you time to do this, then sign for as damaged. If not, you may be invoiced for the return postage costs incurred.
Your sculptures will be packaged with care to ensure it arrives in perfect condition.
If in the unusual event your item arrives damaged please contact me as soon as you receive your sculpture and send me a picture of the damaged item and box it was delivered in. I will replace the sculpture and refund you the delivery cost if it is within 7 days of receiving it.

Additional

My website is: www.KaraSanches.com
Email: Kara@Sanches.com

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